Bulk SMS Redefined
Reach out to your membership/customer base easily with tailored text messages. Easily schedule and send personalized texts and special offer messages. Club-SMS allows you to either upload a spreadsheet each time you send, or you can set up groups of contacts you can easily send to in just a few clicks. Opt-out is automatically handled for you, regardless of which method you use to send. The system will automatically block the SMS to numbers that had opted out even if they are re-uploaded from your spreadsheet.
Engage Your Customers
Deliver timely cut-through messages about up-coming appointments, special offers and more to keep your customers engaged. Nothing cuts through like an SMS message, and Club-SMS will also allow for reply handling so you can engage your customers even more by continuing to conversation.
Promotional SMS
club-sms.com.au offers Marketing SMS Services which can be used by any company or individual to promote your product or service to your existing customer base. Nothing like your existing customers to try out a new special or to fill some empty space in your schedule. Time sensitive specials and last minute deals are perfect for SMS marketing!
Receive SMS
You can enable a customer to confirm, cancel or reschedule an appointment or delivery by them simply replying to a text message. Received messages can be handles in our easy to use interface, or can be forwarded to your mobile for fast response from you for customers ready to buy.
SMS Templates
club-sms.com.au allows you to setup templates ready to send to allow you to unify and standardise your marketing message. For repeat messages, set up a template, so you can send out you message in just a few clicks. Have similar specials? Load up a template and make last minute changes specific to your latest promotion, still saving you time, but making sure your marketing is professional and uniform.
Reduce Costs
Reduce costs through better communication by reducing missed appointments, delivery attempts and support costs. Reminders for events can save you a lot in over-catering, not to mention lost opportunity costs for people forgetting to come to your events. Wasted time waiting for customers come in for meetings or appointments can be saved by a quick (scheduled so you don't forget) reminder, giving the customer enough time to attend.
One Time Passwords
OTPs are highly useful in online transactions like bill payment confirmation, account activation and are available through our API. We have all seen check numbers and the like come though to make sure you are you, so now your company can take advantage of this additional security step if that is relevant to your business.
API Access to SMS
You can integrate your current systems to our SMS gateway through an easy to use API or webhook interface. Whatever systems you have in place, the chances are good you can use them to interface to our SMS gateway service via webhooks or API. We can also call a webhook for you for reply SMS messages from your customers, so they can be injected directly into your back office system for a truly seamless marketing ore support experience.
Manage your Subscribers
You can create groups inside of Club-SMS to divide your customers up into interest groups. For hairdressers, cut and colour customers can be one group while foils and brows can be another. That way you can either target offers specifically to the group that is interested in that service, or alternatively, you can cross promote other services to groups that are not normally using them to try to expand your range (want fries with that?)!
Automatic Unsubscribe
Your customers may remove themselves from your Mailing List by replying Stop, or Unsubscribe, or OptOut to any of your messages. Once they have opted out, the system will black list that customer so they no longer receive your messages, ensuring that you are complying with the anti-spam laws. Even if you re-upload the number for a new campaign, our system is smart enough to know, and save you from yourself, by not sending them any messages. Of course, if the customer decides to opt back in, that's ok too!
Schedule Sending Times
Schedule a time and date to send out your SMS or send them immediately. Create and manage your own prospecting campaign by utilizing this fantastic feature. Having an event in two week's time? Setup a reminder series to go out the day before and an hour or two before the event to maximise attendance. If you like you can setup special offers for the next few weeks, going out every few days, knowing you can set and forget and concentrate on handling the influx of calls and business!
Your Recent SMS Campaigns
See your history of campaigns, including messages, recipients and number of credits required. Track back as see your campaigns so you can help figure out which ones worked better than others for future marketing efforts. |
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